SUITABILITY FOR LAUNDERING
By using any of our wash, dry, fold, and iron services, you agree that all laundry items are suitable for machine washing and tumble drying on our standard cycle and that all fabrics can be ironed. One Stop Laundry will not be held responsible for any damages to items that are unsuitable for this type of service.
DAMAGED LAUNDRY
One Stop Laundry will do everything possible to prevent damage to your laundry, but there are limitations to what we can do. Please help us by thoroughly checking all laundry and pockets before providing your items. We do not have the time or ability to ensure pockets are empty and cannot be held responsible for damaged or lost items as a result (e.g., lipstick, pen, chewing gum, jewelry).
Ensure that you have reviewed the washing instructions before using our services. If an item is “dry-clean only” or unsuitable for our services, please do not include it in your laundry.
WEAR AND TEAR ON LAUNDRY
We handle your items with care, but laundering processes naturally involve wear and tear. One Stop Laundry will not be held responsible for normal wear and tear, including fading, abrasions, holes, fabric fatigue, or loss of buttons. We reserve the right to refuse items that may be unsuitable for our services.
WASH LOADS
All items are washed together in one load unless otherwise specified. We cannot be responsible for color bleeding or changes to the size and fit of items. If you would like your items washed separately (e.g., darks and lights), please inform the staff member at drop-off. Separate loads will incur an additional charge, ranging from $10-$20, depending on the load size.
LOST LAUNDRY
We take precautions to return all your laundry, but we do not inventory each item. Therefore, we cannot be held responsible for lost laundry. We carefully tag your items where possible, and your laundry is only loose when inside a machine, on the folding table, or being handled by staff. If you believe an item is missing, please contact us within 24 hours so we can assist in locating it.
DRY CLEANING
We take great care with dry cleaning but cannot be held liable for pre-existing marks, fabric damage, or issues such as color loss, shrinkage, or marks that appear post-cleaning. Marks and stains are treated in line with care label instructions, but removal is not guaranteed. Fabric damage caused by wear, spills, or sunlight exposure may only become apparent after cleaning.
Buttons, buckles, sequins, beads, and trims are processed according to care labels, and we cannot accept responsibility for damage. All items are cleaned following the manufacturer’s “Care Label.” Performance failures should be addressed with the manufacturer. Decisions to launder or dry clean are made at the discretion of the dry cleaner on duty. Uncollected garments will be kept for up to three weeks.
DETERGENTS AND FABRIC SOFTENERS
We use premium, hospital-grade detergents and fabric softeners in our machines. Self-supply of detergents and softeners is not permitted in our facilities.
SELF-SERVICE LAUNDROMAT
Do not overload the machines, as this can prevent proper cleaning and may require additional cycles. One Stop Laundry is not responsible for theft, but we will assist where possible. Please check that machines are empty before use to avoid damage caused by items or residue left by previous users. It is recommended to wipe down machines before use.
Please remove items from machines within 15 minutes of completion. If left longer, we may place items in a plastic bag. We do not have storage facilities for lost or forgotten items, which will only be kept for 24 hours. Be considerate of other guests waiting to use equipment.
MISCELLANEOUS
All machines must be operated by capable adults. Children must be supervised at all times. As our business evolves, we may modify our terms and conditions, so we encourage you to review them regularly.
CONDUCT
At One Stop Laundry, we strive to maintain a professional and courteous environment. We expect customers to behave respectfully toward staff and other patrons. We reserve the right to remove anyone behaving inappropriately.