Privacy Policy

Thank you for choosing One Stop Layby Pty Ltd. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and mobile pick-up and delivery service.

Information We Collect:

1. Personal Information

We may collect personal information such as your name, address, phone number, and email address when you:

Place an order for our services
Use our mobile app
Contact us through our website or customer support

2. Order Details

We collect information related to your service orders, including the type of service requested, pick-up and delivery times, and special instructions.

3. Location Information

When you use our mobile app for pick-up and delivery services, we may collect and process information about your device’s location.

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To process and fulfill service orders
• To communicate with you, including order updates and customer support
• To improve and personalize our services
• To analyze usage patterns and trends

Information Sharing and Disclosure

We may share your personal information with third parties under the following circumstances:

• With service providers who assist us in delivering our services
• In response to legal requests or to comply with applicable laws and regulations
• To protect our rights, privacy, safety, or property, and that of our customers
  Security

We prioritize the security of your personal information and employ appropriate measures to protect it from unauthorized access, disclosure, alteration, and destruction.

Your Choices

You can choose not to provide certain information, but it may limit your ability to use some features of our services.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. The latest version will be posted on our website. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at - admin@onestoplaundry.com.au